Privacy Policy

1. Introduction

JDL Solutions ("JDL," "we," "us," or "our") is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our professional consulting services.

This policy applies to all information collected through our website (jdlimited.solutions), our services, and any related applications, platforms, or communications. By using our services or website, you consent to the data practices described in this policy.

We adhere to privacy standards comparable to those maintained by leading global consultancies and technology companies, ensuring your information receives the highest level of protection.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you:

• Contact Us: Name, email address, phone number, company name, and message content
• Book Services: Contact details, company information, service preferences, and project requirements
• Complete Intake Forms: Professional details, industry, company size, service interests, challenges, timeline, budget range, and additional information relevant to your engagement
• Make Payments: Billing information (processed securely through Stripe; we do not store complete credit card information)
• Engage Services: Business information, strategic objectives, financial data, organizational details, and any information you share during consultations
• Subscribe: Email address for newsletters or updates (if applicable)

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device type
• Usage Data: Pages visited, time spent, click paths, referring/exit pages
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Data collected through cookies and similar technologies (see Section 5)

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Payment Processors: Transaction confirmation and payment status from Stripe
• Analytics Providers: Website analytics from Google Analytics
• Business Partners: Referral information from trusted partners (with appropriate consent)
• Public Sources: Publicly available business information for engagement context

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Delivery

• Provide, operate, and maintain our consulting services
• Process and fulfill service engagements
• Communicate with you about your engagement
• Develop strategies and recommendations tailored to your needs
• Schedule and conduct consultations

3.2 Business Operations

• Process payments and maintain financial records
• Manage customer relationships
• Send administrative information, updates, and confirmations
• Respond to inquiries and provide customer support
• Maintain and improve our services

3.3 Legal and Compliance

• Comply with legal obligations and regulatory requirements
• Protect our rights, privacy, safety, and property
• Prevent fraud, security threats, and illegal activity
• Enforce our Terms and Conditions
• Resolve disputes and investigate complaints

3.4 Analytics and Improvement

• Analyze website usage and trends
• Improve our website, services, and user experience
• Develop new services and features
• Understand client needs and preferences

3.5 Marketing (With Consent)

• Send newsletters, insights, and updates (you may opt out)
• Share relevant industry information
• Invite you to events or webinars

4. How We Share Your Information

We maintain strict confidentiality and share your information only in limited circumstances:

4.1 With Your Consent

We will share your information when you explicitly authorize us to do so.

4.2 Service Providers

We share information with trusted third-party service providers who assist in operating our business:

• Payment Processing: Stripe (for secure payment processing)
• Analytics: Google Analytics (for website analytics)
• Email Services: SendGrid or Resend (for transactional emails)
• CRM: Salesforce (for client relationship management)
• Hosting: Vercel (for website hosting)

These providers are contractually obligated to protect your information and use it only for the specified purposes.

4.3 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, including:

• Court orders or subpoenas
• Law enforcement or regulatory investigations
• Protection of legal rights and safety
• Prevention of fraud or illegal activity

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change.

4.5 Aggregated or Anonymized Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you, such as industry trends or general statistics.

4.6 We Do NOT

• Sell your personal information to third parties
• Share client engagement details publicly
• Disclose your identity without consent
• Use your information for unrelated purposes

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and analyze website usage.

5.1 What Are Cookies?

Cookies are small text files stored on your device that help us recognize you and remember your preferences.

5.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality (e.g., session management)
• Analytics Cookies: Track website usage and performance (e.g., Google Analytics)
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track effectiveness of marketing campaigns (with consent)

5.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality. Most browsers accept cookies by default, but you can usually modify settings to decline cookies.

5.4 Third-Party Tracking

We use Google Analytics to understand how visitors use our site. Google Analytics uses cookies to collect information anonymously. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

6. Data Security

We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

6.1 Security Measures

• Encryption: Data transmitted via HTTPS/TLS encryption
• Access Controls: Strict internal access controls and authentication
• Secure Storage: Information stored on secure servers with restricted access
• Payment Security: PCI-compliant payment processing through Stripe
• Employee Training: All personnel trained on data protection and confidentiality
• Regular Audits: Periodic security assessments and updates
• Incident Response: Procedures for detecting and responding to security incidents

6.2 Data Breach Notification

In the event of a data breach affecting your personal information, we will notify you and relevant authorities as required by applicable law, typically within 72 hours of discovery.

6.3 Limitations

While we implement robust security measures, no system is completely secure. We cannot guarantee absolute security but are committed to protecting your information to the fullest extent possible.

7. Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy and as required by law.

7.1 Retention Periods

• Active Engagements: Throughout the engagement and as needed for ongoing services
• Completed Engagements: Typically 7 years for professional and legal compliance
• Financial Records: As required by tax and accounting regulations (typically 7 years)
• Marketing Data: Until you opt out or request deletion
• Website Analytics: Aggregated data retained for trend analysis

7.2 Deletion

When information is no longer needed, we securely delete or anonymize it. You may request deletion of your information, subject to legal retention requirements.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

8.1 General Rights

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Request a copy of your information in a portable format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent for processing based on consent

8.2 GDPR Rights (EU/EEA Residents)

If you are in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to be informed about data collection and use
• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making
• Right to lodge a complaint with a supervisory authority

8.3 CCPA Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell information)
• Right to non-discrimination for exercising your rights

8.4 Exercising Your Rights

To exercise any of these rights, please contact us at info@jdlimited.solutions. We will respond to your request within 30 days (or as required by applicable law).

We may need to verify your identity before processing your request to protect your privacy and security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your jurisdiction.

When we transfer information internationally, we implement appropriate safeguards, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by regulatory bodies
• Ensuring service providers maintain adequate data protection standards

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

Third-party services we use include:

• Stripe: Payment processing (Stripe Privacy Policy)
• Google Analytics: Website analytics (Google Privacy Policy)
• Salesforce: CRM (Salesforce Privacy Policy)
• Cal.com: Scheduling (Cal.com Privacy Policy)

12. Email Communications and Opt-Out

12.1 Transactional Emails: We will send you emails necessary for our services (e.g., engagement confirmations, payment receipts, service updates). You cannot opt out of these essential communications while using our services.

12.2 Marketing Emails: If you opt in to receive newsletters or marketing communications, you may unsubscribe at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at info@jdlimited.solutions

13. Do Not Track Signals

Some web browsers have a "Do Not Track" feature that signals to websites that you do not want your online activities tracked. Our website does not currently respond to Do Not Track signals. You can manage tracking through browser settings and cookie preferences.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

• We will update the "Last Updated" date at the top of this policy
• For material changes, we will notify you via email or prominent website notice
• Your continued use of our services after changes constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: